The Powell Family Foundation

Complaints Policy

If you wish to make a complaint to The Powell Family Foundation (TPFF) about the way you have been treated or some other aspect of our work, please put this in writing to:

The Powell Family Foundation
20 St. Andrew Street, London, EC4A 3AG
or by email to info@tpff.org.uk.

The Executive Director will deal with the complaint at the first stage. If this cannot be dealt with satisfactorily, then it may be taken to the Chair of the Board of Trustees. While the individual identity of complainants will be kept confidential, the lessons emerging from complaints are reviewed by the Board of Trustees to see how practice may be improved.

A copy of our Full Complaints Policy is available on request.

TPFF is regulated by the Charities Commission for England and Wales and guidance for making complaint about a charity can be found on their website: Complain about a charity – GOV.UK (www.gov.uk)